Welcome to The Mountain Collective Customer Support!

Stay updated with announcements, get answers from the community, and share your feature suggestions with us.
You can also submit a request or send us an email at support@themountaincollective.zendesk.com.

Live agents are available to assist you Monday through Friday, 9am - 5pm PST.


Mountain Collective Customer Support

Mountain Collective Mar 10 General Info

You will receive two days of skiing or riding at each of the following destinations: Alta/Snowbird, Aspen Snowmass, Jackson Hole, Mammoth, Squaw Valley/Alpine Meadows, Sun Valley, Ski Banff-Lake Louise-Sunshine, and Whistler Blackcomb. This is for each DESTINATION, not each MOUNTAIN. After you have used your two days at a Mountain Collective destination, all single day lift tickets you buy for yourself for the rest of the season will be 50% off. You will also receive access to exclusive lodging deals, a 1-year Protect Our Winters membership, and 2 free days at our affiliate destination, Valle Nevado (Chile).

Mountain Collective Mar 10 Purchases

After you have redeemed your two days at a member destination, simply go to the ticket window at that destination and they will have your name on file as a member of the Mountain Collective. All tickets you buy for yourself for the rest of the season will be 50% off the single-day ticket window rate for your age group on the day it is used. Discounted tickets must be used on a date that has the same ticket window rate as the date you purchased. These tickets are non-transferable and can only be used by the passholder.

Please note: The 50% off tickets at Alta/Snowbird only applies to the Interconnect ticket. Valle Nevado is ineligible for 50% off single-day tickets.

Mountain Collective Mar 10 General Info

There are no blackout dates for your Mountain Collective Pass or the 50% off lift tickets; however, there are blackout dates for lodging. You can redeem these benefits at any member destination any day throughout the 2014/15 season.

Mountain Collective Mar 10 General Info

No. All of the benefits of the Mountain Collective are non-transferable.

Mountain Collective Mar 10 General Info

All purchases are final and the Mountain Collective pass cannot be canceled, refunded, or transferred to another person, even with a fee. We do not guarantee snow conditions, weather conditions, open terrain or number of lifts operating.